Key holding and alarm response across South London and inside the M25

The Aspire control room is staffed 24 hours a day, and call-out to a site is approximately one hour. From there the response follows agreed attendance, assessment, reporting and escalation procedures, set for your site before the first activation: how your receiving centre reaches the control room, whether an officer or a dog unit attends, the steps from arrival to reset, who is told and when, and what you receive the next morning.

Call-out to a site is approximately one hour. That is an approximation, not a service-level commitment, and it depends on where the site is inside the M25 and where the nearest available officer is when the call comes in. If your insurer sets a maximum attendance time as a policy condition, say so at quote stage and ask whether Aspire can meet it for that site.

The officer still attends, checks the premises, establishes the cause, re-secures the building, and resets the system, and the attendance is reported to you like any other under the agreed procedures. A pattern of activations from a fault is worth raising with your alarm company, and the attendance record gives you the dates and times to do it with.

Yes, and on a vacant building the keyholder matters more, because there is nobody inside to notice a fault or a break-in between visits. Holding the keys lets the responding unit check the interior rather than the perimeter alone, and on an empty warehouse or yard that unit can be a dog unit, which searches the building rather than looking at it.

Yes. Keys held by Aspire mean a patrol can check inside the building rather than only the perimeter, and a static officer on a day shift can hand over to a keyholder for the night. The combinations are quoted from the site, the hours, and the reason.